SoftSwiss is pleased to reveal that in 2020 the firm’s anti-fraud and also safety and security checks solution conserved its customers an impressive quantity
of 10 million euro. SoftSwiss anti-fraud solution makes component of the 24/7 Customer Support as well as Player Retention Services readily available to all SoftSwiss Online Casino Platform customers with cautious aid from our certified client assistance partners.
The solution allows reward misuse look at gamers, examining as well as obstructing of replicate gamer accounts, even more examination of prospective collusions, along with various other violent actions. Moreover, SoftSwiss anti-fraud offers recognition and also acknowledgment of video game patterns made use of in order to remove advantages. What’s additionally extremely vital, it gets in touch with on GDPR conformity and also information defense. The Anti-Fraud group acts purely according to the pc gaming internet sites’ Terms & & Conditions, in addition to suitable licensing and also regulative demands.
Among the terrific instances of phenomenal job done by the SoftSwiss anti-fraud group this year took place when the group got a relatively routine check demand, which wound up being rather a phenomenal one. Throughout the preliminary check it was discovered that the gamer was an abuser. The group decided to demand confirmation of the gamer’s account consisting of Source of Funds/ Source of Wealth, as these papers are not generally asked and also as a result are not consisted of in a typical bundle of files purchased on the underground market. The gamer posted every one of the records the following day, which must have made us think they were real. However, throughout the comprehensive paper examine it was discovered that the gamer’s language in e-wallet as well as their indigenous language were various increasing an uncertainty that the gamer was a decline once more. As a result of that, the gamer was asked to pass Skype confirmation. Lastly, throughout the confirmation call it was wrapped up that the gamer was not an account proprietor however a decrease.
Vitali Matsukevich, Head of B2C at SoftSwiss kept in mind:“We are happy that our group took care of to conserve the day this year with such a huge quantity of cash maintained for our customers. Daily we very carefully explore all questionable tasks occurring on our Platform and also battle fraudulence, making use of a great deal of various devices as well as techniques. We continue servicing much more remarkable AI jobs together with the Data Science as well as Platform Development groups. And also many thanks to that in the coming year we anticipate to enhance effectiveness as well as safety and security of service procedures for our customers”.